Ca Service Desk Roadmap

This is ivanti roadmap to service desk automation by ivanti software on vimeo the home for high quality videos and the people who love them.

Ca service desk roadmap.

The consumerization of it byod and changing service delivery models are driving organizations to transform their approach to service management. Ca service management ask a question get an answer sep 18 sep 25. Call processing at startup service desk switchboard other user facing services user no no yes no no no yes no no yes yes yes yes 7 30 18 30 8 00 18 00. Cares live and cws cms releases development product environment and infrastructure procurement project and budget approvals and communication.

Any update done on jira like assignment comment logged etc. Ca service management is one of the premier service desk applications available today. Should be logged into ca service desk as a comment. Updated ca policy memo effective 20200910 pdf fy20 and fy21 ca and ta request submission dates ca implementation guidance pdf ar 621 5 pdf hqda exord 163 18 credentialing assistance implementation pdf.

This app enables mobile device access to ca service management to perform many tasks that leverage ca service desk manager ca service catalog and ca it asset manager. Service management roadmap 2021. When ticket is closed in jira the status should be update in ca service desk. 2020 09 18t11 49 00 by paul coccimiglio original post by j w.

If a incident is created in ca service desk then a corresponding task should get created in jira. From automated ticket generation to ticket trend analysis and beyond ca service management formerly ca service desk manager is an exceptionally versatile application that offers businesses the potential to streamline service delivery and improve service quality. It service desk by ca technologies provides innovative change management and extensive automation for your it service management. If you are still unable to resolve your issue the app lets you request a service or open a ca service.

Cwds roadmap the cwds roadmap is a high level illustration of milestones in the following critical areas.